TradingView Customer Service Telephone Number: How to Reach Real Support Fast
If you're trying to find a phone number to call TradingView directly, you should know they don't have a public customer service line. Instead, they've set up other, more efficient ways to get help.
Your best bets for support are right inside the platform itself: the comprehensive Help Center, a handy live chat feature, and a support ticket system where you can get detailed help. They do have a couple of specific email addresses for things like billing questions for their 'Basic' plan or accessibility issues, but for most day-to-day help, a phone call isn't an option.
So, why isn't there a phone number to call?
It really comes down to scale and efficiency. TradingView has a massive global user base, and to help everyone effectively, they focus on self-help resources and written support.
- Self-Service & Live Chat: Their Help Center is packed with articles and guides for common questions, and the live chat is great for getting quick answers. This allows their team to assist many people at once.
- Support Tickets: For more complex issues, the ticket system ensures your problem is tracked and handled by the right specialist without getting lost.
- Community Wisdom: If you search through user forums, you'll see the same advice repeated: the official online channels are the way to go, confirming that a central support phone number isn't part of their setup.
A Quick Heads-Up About Third-Party “Phone Numbers”
Hey there—just a quick, important note. You might come across a phone number for TradingView on a third-party website or in an app store listing. I want to be super clear: these are not our official user support lines.
Treating these numbers as a general customer service hotline can lead you straight to scammers or just the wrong place entirely, which is a recipe for trouble and frustration.
To make sure you always get the help you need safely, please only use the official channels that start right here with us. Your best bets are:
- Our official Help Center
- The chat assistant on our website
- The support ticket portal inside your TradingView account
Sticking to these methods is the only way to guarantee you're talking to the real us.
The best ways to get help from TradingView support
Figuring out how to get help from a company can be frustrating. Here's a straightforward breakdown of the official ways to contact TradingView support, so you know exactly where to go for your specific question.
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Start with the Help Center: Your first stop should almost always be the TradingView Help Center. It's a massive library of articles that cover everything from billing questions to how specific platform features work. A quick search here solves most issues instantly.
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Use the Live Chat: Stuck and need a quick nudge in the right direction? Within the Help Center, you'll find a live chat assistant. It's great for getting instant guidance and can help point you to the exact article you need or help you start a support ticket.
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Submit a Support Ticket: If your problem is more complex and needs a human touch, you can open a formal support request (a "ticket"). You typically do this through the support portal after you've searched the Help Center. This is the main way to get direct help for account or technical issues.
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For Billing and Refunds: All the common billing topics are covered in detail in the Help Center. However, if you need to request a refund, you have to do that by submitting a request through the support system, as they handle those on a case-by-case basis.
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If a Payment Goes Missing: Did a payment not go through? Instead of calling, TradingView has a special "Payment missing" form. You just fill it out with your transaction details, and their team will look into it for you.
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Email for Basic Plan Billing: The email address
[email protected]is mentioned, but it's primarily for people on the free Basic plan with billing questions. Keep in mind that more comprehensive support is generally a feature of their paid subscriptions. -
For Accessibility Issues: If you're having trouble related to accessibility, TradingView has a dedicated email contact just for that. They specifically ask that this channel only be used for accessibility concerns, not for general support questions.
While getting platform support is important, what if you could eliminate many technical issues altogether? Pineify's visual editor and AI-powered Pine Script generator create error-free TradingView indicators and strategies without coding, reducing the need for technical support and letting you focus on trading instead of troubleshooting. If you're interested in exploring more advanced indicators, check out our guide on the Volume Moving Averages Indicator: How to Read Market Activity Like Smart Money Does.
Is there a TradingView customer service telephone number?
Looking for a direct line to talk to someone at TradingView? You're not alone. Many of us are used to picking up the phone when we need help.
However, TradingView doesn't publicly list a general customer service phone number for user support. They've built their help system around other methods that they find more efficient for handling questions from their global community.
You might stumble upon a "publisher phone number" on app store pages, but that's not meant for general help with your account or charting questions. Relying on it will likely just lead to a dead end and delay getting a real solution.
So, how do you actually get help? TradingView steers everyone toward a few key places, which are genuinely the best ways to get a response. Here's a quick look at your real options:
| Support Method | Best For |
|---|---|
| Help Center | Quick answers, how-to guides, and troubleshooting common issues yourself. |
| Chat Assistant | Getting immediate, automated help or being directed to the right resource. |
| Support Ticket | Detailed, specific problems with your account, billing, or a technical bug that needs a specialist. |
It might feel different at first, but this system is designed to get your issue to the right team and often results in a faster and more accurate solution than a traditional phone call would. Your best bet is to start with the Help Center or use the chat to open a support ticket for more complex issues.
Step‑by‑step: How to open a support ticket that gets answered
Getting help shouldn't be a headache. If you've run into a problem, here's a straightforward way to contact support that helps them help you quickly.
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Start with a search. Head to the Help Center and type in a few words that describe your issue. Things like "Pro plan refund," "real‑time data delay," or "account login" are perfect. This often pulls up the exact article you need, saving you time.
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Chat with the assistant. Use the little chat helper to narrow things down. It will ask you questions and point you to helpful articles. If those don't solve it, it will usually show you the way to contact a real person.
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Open your ticket. If you've read the articles and still need a human, go to the "Support requests" section. This is where you can officially open a ticket. The great part is that it's linked to your account, so you can track its progress.
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Paint the full picture. This is the most important step. When you describe your problem, include all the little details. Think about what you were trying to do, your plan level, the device and app version you were using, and when it happened. Screenshots are like gold here—they help the support team see exactly what you see and solve things faster.
| What to Include | Why it Helps |
|---|---|
| What you were doing | Gives context so they understand the goal. |
| Your plan level | Rules out issues specific to certain accounts. |
| Device & App Version | Helps identify bugs related to specific software or hardware. |
| Screenshots & Timestamps | Provides visual proof and allows them to check system logs for that moment. |
- For billing or refunds, do a quick check. If your issue is about a payment or refund, take a quick look at the policy page first. Then, when you create the ticket, have your subscription and payment details ready to share. This lets the team check your eligibility right away, speeding everything up.
By giving them a clear and complete story from the start, you make it easy for the support team to understand the issue and get you a solution without the back-and-forth.
Where to Get Help with Specific Issues
Figuring out where to go for help can save you a bunch of time. Here's a quick guide to point you in the right direction for common questions.
| Issue | Best First Step |
|---|---|
| Billing & Subscriptions (charges, changing your plan, refunds) | First, check the Billing articles and policies. If you're still unsure, then open a support ticket for a personal review. |
| Missing Payments (a payment you made isn't showing up) | Use the dedicated "payment missing" option. Be ready to share all the transaction details they ask for so the team can look into it properly. |
| Market Data & Feeds (real-time data, exchange subscriptions) | Head to the Data category first. It explains the requirements and rules for different exchanges. Check this before contacting support. |
| Platform Features (charts, alerts, screeners, tools) | Browse the Features section and Help Center. If a specific tool seems to be broken for you, that's a good time to open a ticket. |
| Accessibility Feedback | Please use the special accessibility contact. This channel is reserved just for accessibility-related suggestions and issues. |
Before You Reach Out: A Quick Guide to Refunds & Billing
Hey there, we know that billing questions can be frustrating. To help you get the quickest answer and save everyone some time, here's a straightforward look at how refunds and billing work.
The main thing to know is that refunds are handled on a case-by-case basis, and you'll need to contact our support team to submit a request. To make the process as smooth as possible, it really helps to understand a few key points first.
Some things, like yearly plans or certain data fees, are typically not refundable. Giving the policy a quick look before you open a support ticket means you can frame your request based on the current terms, which helps us help you faster. It cuts down on the back-and-forth and gets you a resolution more efficiently.
We always do our best to work with you, so having the right info from the get-go is the best first step.
Live chat vs. support tickets: which one is right for your situation?
Think of it like this: use the live chat when you need a quick, direct answer or you're not quite sure where your question even belongs. It's perfect for getting immediate help, like asking, "Hey, which category should I pick for this?" or "Can you point me in the right direction?"
On the other hand, you'll want to open a support ticket for anything that needs someone to personally look into your specific account. This is the way to go for things like billing questions, checking on your data or payment history, or any situation that requires a team member to verify details behind the scenes.
Here's a quick breakdown:
| Use Live Chat For... | Open a Ticket For... |
|---|---|
| Immediate help & routing | Account-specific reviews |
| Quick, general answers | Billing actions & inquiries |
| When you're unsure where to start | Investigations into data entitlements & payments |
Priority and plan considerations
Here's the straightforward scoop on how TradingView support works: generally, the more comprehensive features and direct support channels are part of their paid plans. The level of access you get can depend on which specific plan you subscribe to.
The good news is that no matter what plan you're on—even the free one—you always have the Help Center and the chat assistant to help you out. These are great for solving common questions yourself or for getting your issue directed to the right person who can help.
Avoid scams: there's no universal "tradingview customer service telephone number"
If you're searching for a direct phone number to call TradingView, it's important to know they don't operate a general customer service hotline. Be really careful with any website or forum post that lists one, as these are often scams.
To get help safely, you should always start right from the official TradingView Help Center. From there, you can use their official support form to get in touch. This is the only way to be sure you're talking to the real company and to never share your account or payment details with anyone else.
How to get help faster
Think of it this way: the more specific info you can give the support team, the quicker they can jump in and fix things for you. It's like giving them the exact address instead of just the city name.
Here's a quick guide on what details help the most in different situations:
| If you're reporting... | Here's what to include... |
|---|---|
| A problem with data or a chart | Precise timestamps, the symbols you're looking at, the markets, and any chart IDs. This lets the team pull up the exact same chart you're seeing to reproduce the issue. |
| A billing question or refund request | Your plan type, billing cycle, the date you were last charged, and any invoice or transaction IDs you have. This helps them verify everything in their system in seconds. |
| A missing payment | Fill out all the fields in the dedicated form. This is super important because it allows your case to be matched with your records at the payment processor right away. |
What's the deal with the phone number on some app listings?
You might spot a publisher phone number on some store listings. Just a quick heads-up—that's not an official TradingView support line. It's best not to treat it as a direct way to get customer help.
For the most reliable support, your best bet is to stick with the official channels right on the TradingView website. That means using the Help Center, the chat assistant, or submitting a support request from your account. That's the surest way to get your questions answered.
How to Find Answers in the TradingView Help Center
Struggling to find what you need in the Help Center? I get it, sometimes you just need to know the right words to type. Instead of getting lost, try using these specific phrases. They're like a shortcut to the exact policy or troubleshooting guide you're looking for.
Here are a few that work really well:
| If you're looking for... | Try searching for... |
|---|---|
| To request your money back | "TradingView refund request" |
| A payment that didn't go through | "payment missing TradingView" |
| Access to live data from an exchange | "exchange real-time data entitlement" |
| A paid feature that isn't working | "Pro plan features not available" |
Give those a shot first. The Help Center articles are usually super detailed and will likely have your answer. But if you read through them and you're still stuck, just click the option to open a support ticket. The actual support team is on the other side and ready to help you out.
A quick check before you reach out to support
Just to make sure everything goes smoothly, it's always a good idea to run through this short list. It helps the support team help you faster!
- Double-check your account: Make sure you're logged into the right account and note which plan you're currently on, so there's no confusion about the features you should have.
- Review the billing policies: Take a quick look at the Billing and Policy pages. This way, you'll know the refund rules and how payments are handled before you start a conversation.
- Gather your payment info: If you're dealing with a strange charge—like one you don't recognize or a duplicate—have your proof of payment ready. This includes the date, amount, payment method, and the transaction ID.
- Document the problem: For any other issue, jot down the exact steps that led to the problem. A screenshot or a short screen recording can be incredibly helpful for the team to see what you're seeing.
Frequently asked questions
Q: Does TradingView have a customer service telephone number I can call? A: No, TradingView doesn't have a general customer service phone line you can call. Instead, they ask you to use their Help Center, live chat, or ticket system for help.
Q: What is the TradingView support email?
A: The main email is [email protected], but it's mostly for billing questions if you're on the Basic plan. If you have a paid subscription, you'll get access to more direct support channels.
Q: How do I request a refund for my subscription? A: To ask for a refund, you'll need to contact their support team directly. Whether a refund is possible depends on the specifics of their refund policy, so it's a good idea to check that page first.
Q: Is there live chat support? A: Yes! There's a chat assistant right inside the Help Center. It can give you instant answers or help get your issue to the right person via a support ticket.
Q: How do I report a missing payment? A: If a payment didn't go through, use the special "payment missing" form. You'll need to provide details like your name, account email, how you paid, the transaction ID, and the date and amount of the payment so they can look into it.
Q: Where can I get help with exchange data and real‑time feeds? A: Your first stop should be the Data category in the Help Center. It explains all about exchange rules and what data you're entitled to. If you're still stuck after that, you can open a support request.
Q: I found a phone number on an app listing—can I use it? A: The phone numbers you sometimes see on app store listings for publishers aren't meant for general customer support. For any help, it's always best to use the official Help Center and ticketing system on their website.
Next steps
If you run into a problem, here's a straightforward path to get it sorted out.
First, head over to the official Help Center. It's packed with articles that solve most common issues, so it's the best place to start. If you can't find your answer there, use the live chat feature. The assistant there is really good at understanding your problem and pointing you in the right direction.
Sometimes, you just need to talk to a person. For that, you'll want to open a support request. The key here is to be as detailed as possible—the more information you provide from the start, the faster the team can help you.
For anything related to billing or refunds, it's helpful to quickly check TradingView's policy first, so you know what to expect. And if a payment has gone missing, don't go through the general support route. Instead, use the specific "payment missing" flow and submit all the transaction details. This gets your issue directly to the right team and speeds up the whole investigation process. If you're also considering other trading platforms, our comparison of TradingView vs Webull: Which Trading Platform Should You Actually Choose in 2025? might help inform your decision. For those interested in programming their own indicators, learning Pine Script Arrays: Master Data Collections for Better TradingView Indicators can help you create more sophisticated tools.