TradingView refund: the complete guide to get your money back

If you just spotted a charge from TradingView for a plan you didn't mean to keep, you're in the right place. I'll walk you through exactly how to request a refund, whether the payment happened on their website, through an app, or after a free trial ended.

We'll cover who's typically eligible, the step-by-step process for different purchase types, how long it takes, and what you can do to make sure your request is approved.

Who this is for

This guide is for you if:

• Your annual plan auto-renewed and you no longer need it.
• You accidentally upgraded your account and need to reverse the charge.
• You subscribed using the iOS or Android app and are unsure how to get a refund through Apple or Google.
• You're managing subscriptions for a team and want to handle everything correctly without resorting to a chargeback.

What you'll find in this guide

Let's walk through this together. I know refund policies can be confusing, so I've broken everything down to make it super simple.

Here's what we'll cover:

• The Simple Rules: We'll start with the basics—what kinds of purchases usually qualify for a refund and which ones typically don't.
• The Step-by-Step How-To: I'll give you clear instructions for getting a refund, whether you bought something through a website, the Apple App Store, or the Google Play Store.
• Timing & Tracking: We'll talk about how long it usually takes, how the money gets back to you, and how to check on your refund's status.
• Tips to Get Approved: I'll even share some practical wording and little-known tips that can significantly increase your chances of getting that "approved" status.

---

How TradingView's refund policy usually works

TradingView's refund approach isn't one-size-fits-all; it really depends on what you bought, how you bought it, and when you're asking. The general idea is that if you pay for a whole year upfront, you might have a short window to change your mind. But if you're on a monthly plan or it's your very first purchase, getting a refund is less common. Oh, and if you signed up through the Apple App Store or Google Play Store, you're playing by their rules, not TradingView's direct ones.

Here's a breakdown of how it usually goes:

Situation	Typical Refund Outcome
Annual Plan Charge	Often refundable, but only if you request it within a limited cooling-off period (a few days) from the charge date.
Monthly Plan Charge	Usually non-refundable. Canceling stops future bills but doesn't reverse the current month's charge.
Free Trial Conversion	If a free trial turns into a paid plan because you didn't cancel in time, a refund is sometimes possible if you act very quickly.
In-App Purchase (Apple/Google)	Handled entirely by Apple or Google through their own store-specific refund processes.

It's also good to remember that your local consumer protection laws might give you extra rights depending on where you live.

The bottom line? If you think you need a refund, don't wait. Submit a request through the proper channels as soon as you can—being prompt and clear about your situation often makes all the difference.

Thinking about a TradingView refund? Here's a quick checklist.

Before you reach out to their support team, it's a good idea to run through this list. It'll help you understand your situation and save everyone some time.

• You were charged for a yearly plan recently (usually within the current policy window).
• You haven't really used the paid features much since that charge went through.
• You have your invoice ID, the charge date, and your payment method handy.
• You're contacting support on the same platform you used to buy the plan (like their website, the iOS app, or the Android app).
• You've already turned off auto-renewal for your account.
• You're within a typical cooling-off period, which is often around 14 days for annual subscriptions.
• You don't have a history of multiple past refunds or any account warnings.

If you don't check every single box, don't worry. It's still a good idea to send a polite, well-explained request. It never hurts to ask.

Step‑by‑step: request a TradingView refund (website purchase)

If you bought your plan straight from the TradingView website, here's exactly what to do to request a refund.

Before you start: It helps to have a few things ready, like knowing where to find your invoice ID and the last four digits of the card you used (or your PayPal email). This just makes the whole process smoother.

The entire process is done from within your TradingView account, and it's pretty straightforward.

1. Sign in to your TradingView account.
2. Click on your profile menu in the top-right corner and select Account & Billing.
3. On the Billing page, you'll see your purchase history. Find the specific invoice or transaction you need a refund for.
4. This is the key part: you need to open a support request. Look for a "Help" or "Support" button, and make sure to choose the category related to billing or refunds.
5. When you write your message, be sure to include all the necessary details so they can find your account quickly. This includes:
   • The Invoice ID
   • The last four digits of your payment card or your PayPal email
   • The name of the plan you purchased
   • The date you were charged
   • A short, clear reason for your refund request
6. It also helps to explicitly state that you've already disabled auto-renewal and that you no longer need the service. This shows you're being decisive.
7. Submit your support ticket. You should receive a confirmation email that your request was logged—keep an eye on your inbox (and maybe your spam folder, just in case).
8. If the support team writes back with any follow-up questions, try to respond as quickly as you can. This helps them resolve your issue faster.

Here's a little insider advice: If you were charged right after a free trial ended, be sure to mention that. Or, if it was a renewal you didn't mean to happen, just state the facts—mention the date, your timezone, and when you first noticed the charge. You don't need a long story; just the key details.

To make it even easier, here's a sample message you can copy and adjust:

"Hello Support, I was charged for an annual [Plan Name] on [Date]. Invoice ID: [ID]. This renewal was unintended, and I've turned off auto‑renewal. I have not meaningfully used premium features since the charge. Please process a TradingView refund in accordance with your policy. Thank you."

How to request a refund for Apple App Store purchases

Bought a TradingView subscription through an iPhone or iPad? Here's what you need to know about getting a refund.

Since the purchase was made directly with Apple through the iOS App Store, TradingView can't issue the refund for you. Apple handles all the billing and refunds for apps and in-app purchases on their platform. That means you'll need to reach out to them directly.

The easiest way to do this is through Apple's "Report a Problem" website. You can also find the option to report an issue in your Apple account's purchase history. When you make the request, you'll be asked to provide a few key details:

• The app name (TradingView)
• The specific subscription plan you bought
• The date you were charged
• The reason you're requesting a refund

It's important to remember that Apple has the final say. Their own rules, timelines, and eligibility criteria will determine the outcome of your request.

A couple of tips to make the process smoother

• Have your info ready: Keep the email address linked to your Apple ID handy. If you have an order number, that's very helpful to reference.
• You get one shot to appeal: If Apple says no to your first request, you typically have the option to submit one more appeal with additional context or information.

---

If you signed up for a TradingView subscription using an Android phone or tablet, your refund is managed through Google Play. It's a pretty straightforward process.

Here's what you need to do:

1. Open the Google Play Store app on your Android device.
2. Go to your order history.
3. Find the TradingView subscription you want to refund and select it.
4. Follow the prompts to request your refund.

Google often gives you a short period after buying where you can handle it yourself with just a click. If that time has passed, don't worry—you can still submit a request. You'll just need to provide a few more details to Google support.

A couple of things to double-check to make sure it goes smoothly:

• Sign in with the right account: Make sure you're using the exact same Google account that you used to make the purchase.
• Have your info ready: You'll need your GPA order number and the exact date you were charged. This helps Google find your transaction quickly.

Cancel vs refund: know the difference

It's easy to get these two mixed up, but knowing the difference can save you a lot of confusion. Here's the simple breakdown:

• Canceling is about stopping what happens next. When you cancel a subscription, you're turning off the auto-renewal. This means you won't be charged again when the next billing date rolls around. The important part? You typically get to keep your premium access for the rest of the period you've already paid for.
• A refund is about reversing a charge that already happened. If your refund request is approved, the money is returned to you. However, this often means your premium access is turned off right away.

---

So, what's the best way to handle this? If you want your money back for a recent charge, you should first request a refund. Once that's sorted, double-check that auto-renewal is turned off so you don't get unexpectedly charged in the future.

Common scenarios and likely outcomes

Let's break down some typical situations and what you can generally expect when you ask for a refund.

• An annual auto-renewal you didn't intend to happen: You can often get this refunded, especially if you contact support quickly and are within their stated refund window.
• Charged right after a free trial ended: These are frequently refundable. Your chances are best if you act fast and can show you haven't really used the service since the trial ended.
• An accidental upgrade or a duplicate charge: For accidental upgrades, be ready to provide both invoice IDs and explain the mix-up. For duplicate charges, these are usually straightforward and get resolved quickly.
• Monthly plan charges: These are often non-refundable. The best move here is to cancel the auto-renewal immediately to prevent any future charges.
• You've had refunds before: If you've received refunds in the past, your approval odds will be lower. It helps to show you're acting in good faith and have been following the rules.
• Filing a chargeback through your bank: This is a risky path. It can lead to your account being automatically restricted or closed. It's always, always better to try an official TradingView refund request first.

Here's what to expect with your support ticket

Once you submit a request for a refund, here's a general timeline of how things usually unfold. Keep in mind, these are estimates and can vary.

Stage	What Happens & Typical Timing
Acknowledgment	You'll get a confirmation that your ticket was submitted, usually within minutes.
Initial Review	The support team looks over your request. This often takes 1–3 business days, but can be longer during busy periods.
Refund Processing	Once approved, it's sent to the payment processor. Getting the credit back to your bank account or wallet typically takes another 3–10 business days.
Tracking	You can check the status anytime using your open ticket link. Also, keep an eye on your email (don't forget the spam folder) in case the team needs more info from you.

A quick heads-up: if your credit card's billing cycle ends before the refund fully processes, the credit will most likely show up on your next statement.

How Your Refunds Work (And What to Expect)

Getting a refund should be simple, but sometimes the "how" and "when" can be a little confusing depending on how you paid. Here's a straightforward breakdown of how it usually works for different payment methods.

Payment Method	How Your Refund is Typically Processed
Credit/Debit Cards (Visa, Mastercard, AmEx)	The money is almost always sent back to the card you used originally. If you've closed that card account, don't panic—your bank will usually redirect the refund to your linked checking or savings account. If you're unsure, it's a good idea to just give your bank a quick call and ask about their policy for "orphan refunds."
PayPal	The refund will typically show up as a credit in your PayPal balance. If you used a linked bank account or card to fund the purchase, it might go back to that original source.
Apple Pay & Google Pay	These are handled directly by Apple and Google. Any refund will be processed through their respective systems (the App Store or Google Play) and will follow their specific timelines.
International Payments & Currency	If your original purchase was in a currency different from your own, the refunded amount might be slightly different. This is due to fluctuating exchange rates and sometimes small fees from the card issuer or payment platform.
Taxes (like VAT or GST)	The refunded amount will almost always include the tax you paid, proportional to the item's cost. The exact handling can depend on local tax regulations, but you generally get the tax back.

How to Get Your TradingView Refund Approved

Getting a refund doesn't have to be a stressful process. A little preparation can go a long way in making sure your request is handled smoothly and quickly. Here are some simple, effective tips to help you out.

• Don't wait around: As soon as you spot an unexpected charge, go ahead and submit your request. The sooner you do, the better.
• Get your details ready: To speed things up, have this information handy in your first message: your invoice ID, the charge date, the name of the plan you bought, and how you paid.
• Keep it short and honest: Clearly explain your reason for the refund in a sentence or two. It also really helps to mention that you've already turned off auto-renewal for the subscription.
• Mention if you haven't used it: If you were charged but didn't actually get a chance to use the premium features, be sure to say so. This is often a key piece of information.
• Politeness is key: You'll always get a better and faster response if you're courteous. A friendly tone makes everything easier.
• Try talking to them first: Before you go straight to your bank to dispute the charge (a chargeback), always try the official refund process. Chargebacks can sometimes lead to your account being closed.
• Stick to one method: Sending the same request through multiple channels (like email, contact forms, and social media at the same time) can actually confuse things and slow down a solution. Pick one channel and give them a bit of time to respond.

Keep your billing predictable and under control

Nothing's worse than seeing a charge on your card you weren't expecting. A little bit of organization goes a long way in preventing those "wait, what is this charge for?" moments. Here's a simple, friendly guide to stay on top of it all.

• Pause auto-renewal right after you sign up. If you're just trying a service out, switch off auto-renewal immediately. This gives you total control to decide later if you truly want to keep it, without any automatic charges.
• Your calendar is your best friend. Set a reminder for a few days before your free trial ends or your plan is set to renew. This gives you a quiet moment to decide if you want to continue or cancel, without any last-minute panic.
• Create a "Billing" folder in your email. Whenever you get a receipt, invoice, or any billing-related message, just drag it there. It makes finding a specific transaction details so much easier later on.
• Start with a monthly plan. Stick with monthly payments while you're testing the waters. Only make the jump to an annual plan when you're 100% sure you'll be using the service long-term.
• Check what you're really getting before you upgrade. It's easy to get excited and jump to a bigger plan. Take a second to look at the new features. Are you actually going to use them? This helps you avoid paying for a plan that's more than you need.

What to do instead of asking for a refund

If you're thinking about a refund, it might just mean your current plan isn't the right fit for your needs right now. Before you go through the process, here are a few simple things you can try that often work out better for everyone.

• Consider a downgrade: If you're on a Premium plan but find you're not using all its features, just move down to a Pro or Pro+ plan. It's a straightforward way to lower your cost without losing access completely.
• Just hit pause: You can cancel the auto-renewal on your subscription. This lets you finish the billing period you've already paid for, giving you a breather to really think about which tools you need and what fits your budget.
• Streamline what you use: Take a quick look at your setup. Are you paying for other indicators or third-party services that do the same thing? Sometimes, clearing out the clutter is all it takes to feel good about the value you're getting. For traders specifically, consolidating your toolkit with an all-in-one platform like Pineify can be a game-changer - instead of managing multiple indicator subscriptions, you get unlimited indicators, strategies, and screeners in one place with lifetime access.

• Learn the ropes: Often, we don't use a tool to its full potential. Before making a final decision, spend a little time with the free help documents or check out ideas from the user community. You might discover a feature that becomes your new secret weapon, helping you get so much more from your plan. With Pineify's visual editor and AI-powered tools, you can actually learn by doing - creating custom trading indicators without coding knowledge while understanding how different technical analysis components work together. If you're interested in building more advanced tools, you might want to learn about building your own stock screener with Pine Script, which can give you way more control than TradingView's default options.

Quick reference: website vs Apple vs Google

Where did you buy it?	Who handles the refund?	How do you ask for it?	Things to keep in mind
TradingView website	TradingView Support	Submit a billing or refund request from your Account & Billing page	If you paid for a year, it's often refundable in the first few days. Monthly subscriptions usually aren't.
Apple App Store (iOS)	Apple	Use Apple's "Report a Problem" tool or find the purchase in your history	Apple has the final say here. TradingView can't issue the refund for you.
Google Play (Android)	Google	Check your Play Store order history or use their refund request form	You might find a quick self-service option. If not, you'll need to submit the details to Google.

A refund request template you can copy and paste

Here's a straightforward template you can use. Just fill in the details in the brackets [ ].

Subject: Refund Request for TradingView Annual [Plan Name] - Charged on [Date]

Hello TradingView Support Team,

I hope you're doing well.

I noticed a charge on my account for the annual [Plan Name] on [Date] (Invoice ID: [Invoice ID]). This was an automatic renewal that I did not intend to continue.

I've since turned off the auto-renewal setting for my account. I also haven't used any of the premium features since this charge went through.

Could you please help me process a refund for this charge?

Here are my details to help locate the account:

• Payment Method: [Last 4 digits of your card / Your PayPal email]
• Account Email: [[email protected]]
• Location/Timezone: [Your City/Timezone]

Thank you so much for your assistance.

Best regards, [Your Name]

Got questions about TradingView refunds? We've got answers.

Q: Can I get a TradingView refund for a monthly plan? A: Refunds for monthly plans typically don't qualify. Your best move is to turn off auto-renewal to stop any future charges. If you genuinely think there was a mistake (like being double-billed), reach out to support and include your invoice information.

Q: I forgot to cancel my free trial and got charged—can I get my money back? A: It happens! If you act quickly and you're within the refund window for annual plans, many requests are approved. Just be ready to provide the date you were charged and confirm you haven't used the premium features.

Q: I signed up through the iPhone app—who do I talk to about a refund? A: You'll need to contact Apple directly. All purchases made through the App Store are handled by Apple's billing system, so TradingView can't process refunds for those.

Q: I upgraded by mistake. What info should I include when I ask for a refund? A: To get help fast, make sure your request includes:

• Your invoice ID
• The charge date
• The name of the plan you bought
• A brief note on what happened Also, mention that you've turned off auto-renewal and that you haven't really used any of the paid features. Just be honest!

Q: How long until I see the refund in my account? A: Once your refund is approved by TradingView, it can take your bank or payment provider 3–10 business days to process it and show the credit.

Q: Will I lose my premium access as soon as I get a refund? A: Usually, yes. Getting a refund often means your premium access ends right away. If you need to keep your access until the end of your billing period, be sure to ask support about this before they finalize the refund.

Q: Can I just dispute the charge with my bank? A: It's much better to go through the official refund process first. Filing a chargeback with your bank can sometimes lead to your TradingView account being limited, and it often makes the whole resolution slower and more complicated.

Q: What if the card I used is now closed or has been replaced? A: Don't worry, this is common. Banks are usually able to route the refund to your new card or account. If you don't see the refund after it's been approved, contact your bank and give them the refund reference number from support.

Q: Do promo codes or gift cards change the refund rules? A: They can, yes. Special offers, promo codes, and gift subscriptions sometimes have different terms. The best thing to do is include all the details about your purchase in your request, and support will let you know what options are available.

Q: How do I make sure I don't get charged again? A: Easy! Just go to your Account & Billing settings and switch off the auto-renewal for your plan. You'll keep all your premium features until the period you paid for is over. If you're interested in learning more about advanced TradingView features, check out our guide on how to set trailing stop loss in TradingView to maximize your trading performance.

What to Do Next

Getting your refund sorted is straightforward, but the steps depend on where you made your purchase. Here's a simple guide to help you out.

• If you bought your plan directly on the TradingView website: The quickest way is to sign into your account. Go to Account & Billing, and you can submit your refund request right there. While you're at it, it's a good idea to turn off auto-renewal so you aren't charged again.

• If you purchased your subscription through the iOS or Android app: In this case, you'll need to go through Apple's App Store or the Google Play Store for refunds. You can use your order number and the date you were charged to start their official refund process.

• Feeling stuck or unsure which method to use? No worries! Just tell us how you bought it (website, iOS, or Android), the date of purchase, and the name of your plan. We can help you put together a clear message and even give you a ready-to-use template that you can paste directly into a support ticket. If you're looking for alternative trading tools, you might want to explore the best TradingView scripts for crypto to enhance your trading strategy once you've sorted out your subscription issues.