How to Create and Submit a TradingView Support Ticket: Complete Guide for Traders

TradingView is an incredible platform that so many of us rely on for charts, data, and connecting with other traders. But let's be honest, sometimes things go wrong, and you need a little help. Knowing the right way to ask for that help can make all the difference in getting a quick and helpful response.

Think of this as your friendly guide to getting support on TradingView. We'll walk through the simple steps of submitting a request, from starting the process to tracking the reply, plus some tips to make the whole thing smoother.

Getting to Know the TradingView Support System

When you run into a technical glitch, a billing question, or anything else you can't figure out, the support ticket system is your direct line for help. TradingView has set up a smart process that starts with a helpful chat assistant. This bot can often answer your question right away, but if your issue is more complex, it will seamlessly help you create a support ticket for a real person to look at.

One thing to keep in mind is that the level of support you get depends on your account type. If you're a paid subscriber, you have direct access to support. If you're using the free Basic plan, your options are a bit more limited, and you'll primarily find answers through the extensive Help Center articles. Knowing where you stand helps set the right expectations for how and when you'll hear back.

How to Get Help from TradingView Support: A Simple Guide

Step 1: Head to the TradingView Help Center

Your first stop is the TradingView Help Center. You can get there easily from the main TradingView website or by finding the "Help" link right inside the platform, whether you're on a computer or using your phone. The Help Center is packed with helpful articles and answers to common questions. It's always worth a quick look here first, as you might find the solution you need right away without having to wait.

Step 2: Try the Chat Assistant First

Before you fill out a formal ticket, TradingView has a handy chat assistant you can talk to. Think of it as a smart helper that can point you to the right information. You tell it your problem, and it will try to find an answer for you from its knowledge base. If it can't solve your issue, just click the "I still need help" button, and it will guide you on how to get in touch with a real person.

Step 3: Officially Submit Your Ticket

If you've tried the other steps and still need help, it's time to submit a ticket. Go to the "My Support Tickets" area and click "Open Ticket." You'll then be asked to choose a category that best fits your problem—like charting tools, trading questions, or billing. Picking the right category helps get your request to the team that can help you the fastest.

Support Category Examples	What It Covers
Charting & Drawings	Issues with chart functionality, indicators, or drawing tools.
Trading	Questions about connecting brokers, placing trades, or execution.
Billing & Accounts	Problems with subscriptions, payments, or account access.

How to Get Your TradingView Support Ticket Solved Faster

Want to get your TradingView issue sorted out quickly? It often comes down to how you explain the problem. Think of it like giving a friend directions—the clearer you are, the faster they can help you get where you need to go.

Here's how to set up your support ticket for a speedy resolution.

Start with a Clear, Detailed Description

Don't just say "it's broken." Walk the support team through what happened, step by step. Tell them:

• What you were trying to do.
• Exactly what went wrong.
• When it happened.

The more context you give, the less time they have to spend asking you follow-up questions.

Show, Don't Just Tell with Screenshots

A picture is worth a thousand words, especially for technical issues. Always include a screenshot that clearly shows:

• The part of the screen where the problem is.
• Any error messages that popped up.

This lets the support engineer see exactly what you're seeing, which often leads to a much faster diagnosis.

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Don't Reset or Change Things Mid-Investigation

If your ticket is about orders, positions, or your Paper Trading account, it's crucial to leave everything as-is. Do not reset your Paper Trading account or make major changes while your ticket is open.

Here's why: Resetting your account erases the very data the support team needs to investigate what went wrong. It's like calling a mechanic about a strange noise your car is making and then fixing it yourself before they can look under the hood.

Open Your Ticket from the Right Place

This is a technical but important tip. For problems with logging in, orders, or positions, open the support ticket from the same browser tab where the issue is happening—without refreshing the page.

Opening it from the same spot ensures the ticket automatically includes vital backend data. If you open a ticket from a different device or after reloading the page, that helpful data is lost, making the investigation harder.

Share the Right Technical Details

For issues related to trading, two pieces of information are golden:

1. The Order ID.
2. Your trading logs.

Always provide the Order ID and be ready to share your logs when the support team asks. This data is essential for tracing the root of a technical problem.

For Videos, Use Cloud Storage Links

Sometimes a video is the best way to show a complex issue. Just know that you can't attach video files directly to a ticket.

Instead, here's what to do:

1. Upload your video to a cloud storage service like Google Drive, Dropbox, or OneDrive.
2. Set the sharing permissions so anyone with the link can view it.
3. Paste that link directly into your ticket description.

This gives the support team easy, direct access to your video evidence.

Managing Multiple Issues: When to Open New Tickets

So, you've already submitted a support ticket for one problem, and now you're facing a second, completely different issue. What should you do?

The best move is to open a brand new ticket.

It might feel like you're keeping things neat by adding all your problems to one thread, but in reality, opening separate tickets for separate issues is the way to go. Here's why it works so much better for everyone:

• Clear Technical Snapshot: Each issue often has its own unique technical details, error messages, and system environment. A new ticket gives the support team a fresh, clean slate with all the right information for that specific problem, right from the start.
• Focused Investigations: Different issues usually need different experts or diagnostic steps. By separating them, you ensure each problem gets the dedicated attention it needs without confusion or cross-talk. This actually helps both of your tickets get resolved faster.

Think of it like taking your car to a mechanic. You wouldn't ask them to fix a flat tire and a faulty radio in the same work order—they're two separate jobs for different specialists.

So next time a new problem pops up, just start a new conversation. It's the simplest way to get you the fastest and most accurate help for every issue.

Getting Help When You Need It

Wondering how long it takes to hear back from TradingView's support team? From what I've seen and heard from other users, they're pretty quick. You can typically expect a reply within 1 to 3 hours during their normal business hours.

Of course, that's not a hard-and-fast guarantee. If they're having a particularly busy day or your question is super complex, it might take a bit longer—just being honest.

One thing that does make a difference is the type of account you have. It makes sense that if you're paying for a premium plan, your support requests get a little priority. Here's a quick breakdown:

Account Type	Support Priority
Premium (Paid)	Priority Support
Standard (Free)	Standard Support

It's a common setup, but it's good to know upfront so you know what to expect. The main thing is that the support team is generally responsive and helpful, which is what really counts.

Other Ways to Get Help

Think of support tickets as your main line for one-on-one help, but know that TradingView has a couple of other great options depending on what you need.

Here's a quick look at your alternatives:

Channel	Best For	What to Expect
Email	Billing questions, especially about the Basic Plan.	A direct line to the support team for specific account or payment issues.
Community Forum	Sharing ideas, learning from other traders, and seeing how others have solved common problems.	A vibrant space for peer-to-peer discussion, not a live support replacement.

For anything related to payments or your Basic Plan, sending an email to [email protected] is your best bet.

And don't forget about the TradingView community! It's a fantastic place to browse, ask fellow traders for advice, and learn from shared experiences. Just keep in mind that while you'll get real-world insights, it's not a formal support channel, so response times aren't guaranteed.

Getting Your Issue Solved Faster: A Guide to Ticket Types

Think of it this way: giving the support team the right info from the get-go is like giving them a head start. It helps them understand your problem instantly and get you a solution much faster. Here's how to tailor your ticket for a few common situations:

Login Troubles If you can't sign in, don't refresh the page! Open a ticket right from the login screen where the problem is happening. This automatically saves important technical details that can help pinpoint the issue.

Problems with Trading When something goes wrong with a trade, the most helpful things you can provide are the specific order IDs and a clear description of what you were trying to do versus what actually happened. Please be ready to agree to share your trading logs, as they are the most detailed record of the event. If you're interested in automating your trading approach, you might want to explore TradingView automated trading to streamline your workflow.

Questions About Billing For anything related to payments or subscriptions, the fastest way to get help is to use the special billing form on the website. You can also email [email protected] directly, but make sure to include your payment details (like the email used for the transaction) and any relevant transaction IDs.

Feature Requests or Technical Glitches Trying to figure out how something works or reporting a bug? The golden rule here is to provide context. A screenshot is worth a thousand words. Please describe what you expected to happen and then what actually happened. Don't forget to mention the device, browser, and platform you're using (e.g., "Chrome on my Windows laptop" or "the TradingView app on my iPhone").

How to Get Your Support Tickets Resolved Faster

Getting help shouldn't feel like a waiting game. While following the basic guidelines is important, here are a few insider tips that can seriously speed things up. Think of it as helping the support team help you.

• Submit tickets when the team is actually at their desks. It might seem obvious, but sending a ticket during business hours means it gets picked up right away, rather than sitting in an inbox overnight or over the weekend.

• Reply quickly when they ask a question. Once you've submitted a ticket, try to keep an eye on your email. A fast reply from you keeps the investigation moving forward and prevents the ticket from getting stuck in a "waiting for customer" status.

• Give them the whole story from the start. When you first describe the issue, include all the details you think they might need. This could be error messages, your account information, or the steps you took right before the problem happened. Doing this cuts out the back-and-forth and gets you to a solution much faster.

• Be detailed but get to the point. The goal is to be clear and thorough without writing a novel. A good description helps support understand the problem immediately, so they can start working on a fix instead of spending time deciphering your request.

• Connect the dots for them. If this issue is related to a previous ticket or an ongoing conversation, be sure to mention that. It gives support crucial context and saves them from having to dig through old records to understand the full picture.

Getting Help from TradingView Support: Your Questions Answered

Having a problem and need to get in touch? Here's a straightforward look at how TradingView support works, based on common questions people have.

What should I do while I'm waiting for a response? The most important thing is to leave your account as-is. Don't reset anything or change data while the support team is looking into your issue. If you alter things, they might lose the trail they need to diagnose and fix the problem for you.

How long will it take to hear back? For most common issues, you can expect a reply in 1 to 3 hours. If your problem is more complex and requires a deeper investigation, it might take a bit longer, but the team is generally quite quick.

Can I contact support if I'm on a free plan? Yes, but your options are a little different. Free account users have limited access to direct support via ticket. Your best first step is to check out the extensive Help Center, which is packed with FAQs and self-help guides that often have the answer you're looking for.

What details will help support solve my issue faster? Being specific is key. When you write your ticket, be sure to include:

• A clear, detailed description of what's happening.
• Any relevant usernames, IDs, or transaction numbers.
• Screenshots that show the problem.
• The exact steps you took that caused the issue to appear.

Should I put multiple problems in one ticket? It's much better to create a new ticket for each separate issue. This ensures the support team gets the right technical information and context for each problem, helping them provide you with a faster and more accurate solution.

Can I attach a video to my ticket? You can't attach video files directly to the ticket. Instead, a great workaround is to upload your video to a cloud storage service (like Google Drive or Dropbox), set the permissions so the support team can view it, and then paste the shareable link into your ticket description.

What's the best way to email support? The main support email is [email protected]. This is the best channel to use, especially for any questions or issues related to billing and subscriptions.

Get Your Issue Solved Faster: A Quick Guide

Alright, so you know the basics of how TradingView support works. Here's how to make the process as smooth and quick as possible. Think of this as your friendly checklist to get you from having a problem to finding a solution.

Just follow these simple steps:

1. Check the Help Center first – It's always worth a quick look. The answer to your question might already be there, which is the fastest way to get an instant fix.

2. Get your details together first – Before you even start, grab things like order numbers, any relevant screenshots, and specifics about what went wrong. Having this ready saves everyone time.

3. Try the chat assistant – That little chat bot can be surprisingly helpful! It might solve your issue right then and there, so you can avoid submitting a ticket altogether.

4. Open your ticket clearly – Go to "My Support Tickets," pick the category that best fits your issue, and write a clear description. Don't forget to attach those screenshots you prepared.

5. Keep an eye on your email – After you've submitted your ticket, check for replies. If the support team asks for more info, getting back to them quickly keeps things moving.

6. Work with your support agent – If they have follow-up questions, try to answer them promptly. A good back-and-forth is key to getting to the bottom of things fast.

7. Make a note of the solution – Once everything is fixed, it's a smart habit to save the conversation. That way, if you ever run into something similar, you'll have your own personal guide.

Ready to get help? Just follow these steps and you'll be setting yourself up for a quick and easy resolution. If you're considering upgrading your TradingView experience, you might find our guide on how much is TradingView premium helpful for understanding the different subscription tiers and their benefits.